Frequent questions

Frequent questions

  • Can I add my VIA-T or number plate to My Saba user?

    Log in to My Saba, add your VIA-T or license plate in "My access methods" for online purchases.

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  • Can I consult the history of purchases made on the website?

    Yes, you must log in with your My Saba user. Click on "My Purchases" and you will be able to view all the web purchases you have made.

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  • Can I link more than one vehicle to access the car park with a number plate?

    Link up to 3 vehicles. In "My Account", select "My vehicles", add the data and activate license plate access.

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  • Can I link my registration to the product I have purchased on the website?

    Log in to My Saba, add your license plate and VIA-T for easy parking access and to avoid duplicate charges.

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  • Can I request an invoice for my stay per minute in the car park?

    Yes, you must request it by contacting our Customer Service via email atclientesaba@sabagroup.com

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  • Can I use my season ticket in other car parks in the Saba network?

    This is not possible as the season ticket is linked to one parking space, one user and one vehicle.

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  • Can Saba desactivate my account?

    Saba can cancel an account due to user misuse of the Web Site or the Virtual Office account. For more information refer to the Purchase Terms and Conditions section.

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  • Does my ticket issued by the RENFE operator have free parking?

    Renfe offers a 24-hour stay bonus to passengers with the Más Renfe Oro/Platino loyalty card. If this is your case, the card number must be printed on the ticket. 

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  • He comprado un producto pero no he recibido la confirmación por e-mail. ¿Qué hago?

    Accede a tu cuenta en My Saba, verifica en "Mis Compras" si tienes un número de referencia. Si no, contáctanos para ayuda.

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  • How can I buy a season ticket on the website?

    From the main page, click on "MONTHS", enter the city or parking, choose the days, schedule, and parking period.

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  • How I can I cancel my purchase?

    You can cancel your purchase within 14 days from the online product subscription if unused. Email to request refund and receive confirmation.

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  • How can I change the account number associated with my registration?

    You can send us your documentation: ( Identity CArd /Spanish Tax number, Car number plate and car park where you are subscribed) to: atclientesaba@sabagroup.com

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  • How can I create a My Saba account?

    Go to the website, click on My Saba at the top right, and you will see the option to "Register". From there you can create a new user account.

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  • How can I get monthly invoices for payments with my VIA-T?

    To receive the monthly invoice, send an email to atclientesaba@sabagroup.com. You will receive the invoice by postal mail monthly.

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  • How can I redeem my Renfe franchise from the app?

    Register or log in. Go to "Products and services", find "Discounts". Redeem your discount and, if necessary, your Renfe franchise.

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  • How can I request an invoice for my purchase on the web?

    Invoices must be requested during the purchase process in the section "Do you need an invoice? It cannot be requested afterwards.

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  • How can I top up my VIA-T balance from the app?

    Register or log in. Go to "Products and services" in the app to top up your VIA-T.

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  • How can I unsubscribe from the newsletter?

    1. Log in to your account and go to "My details" > User details > "MODIFY DATA". 2. In the Newsletter section select the option "No". 3. Click 'SAVE' to register your request.

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  • How can I unsubscribe my account?

    In the section "My data" you can unsubscribe from My Saba, which will involve the elimination of the account.

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  • How do I exchange the product purchased on the website to access the parking?

    Once you have made your purchase, we will send you an email with instructions to redeem your product according to the chosen access method.

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  • How do I know that my web purchase is confirmed?

    We will send you a confirmation email to your email address within 15 minutes of your purchase.

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  • How do I start using the Saba app?

    Get the free app "Saba-Find your parking" on the App Store or Google Play. On Android, search for "Saba" on Google Play Store and select the app. On iOS, search for "Saba" on the App Store.

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  • How I can sign up for the bonus scheme?

    Once registered on MySaba with your VIA T, you'll automatically be part of our bonus program, without any additional steps.

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  • How to Redeem a gift voucher on the app?

    Register or log in. Go to "Products and services" in the app, find "Discounts", and redeem your voucher.

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  • I am a subscriber and I have changed my VIA-T, do I have to inform the car park?

    Yes, you must provide the details of the new VIA-T to the car park where you are a subscriber so that they can link it up again and deactivate the old VIA-T. If you are registered on our website, you must access My Saba and update your VIA-T details, both the number and expiry date, in the "My access methods" section.

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  • I have bought a train ticket with my +RENFE card but I want to pay for the car park with VIA-T, how can I do it?

    If you use the VIA T to pay for your stay in the car park and you meet the rail operator's requirements, you must download the Saba APP, register and add your VIA-T to redeem the franchise.

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  • If I am a web subscriber, can I check my invoices from the app?

    Yes, you must log in with your web user and password and access "My account" where you can view the section "My Invoices" and click on it to access your monthly bills for the subscription contracted through the website.

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  • If I have bought a product online, Do I need to take a ticket when I arrive at the car park?

    It depends on the parking access system you have selected. Please check the access instructions for your product in your purchase confirmation.

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  • If I have bought a season ticket through the website, can I purchase it through the app?

    Log in, go to "My account", then "My pending procedures" to complete the necessary information.

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  • Is it possible to see the history of my purchases?

    Yes, in the Main Menu scroll down to the "History" section. By clicking on "View all", you will be able to view all completed, ongoing or upcoming transactions.

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  • Is there enough height in the car park to access with my car?

    You can check the maximum height on the car park information page.

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  • Is VAT included in the prices?

    All prices include VAT. The amount paid at the time of purchase will always be the total transaction price.

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  • What can I do from my personal area of the app?

    Adding and modifying your account details or billing details Add vehicles to your account and link them to the Access by Licence Plate service Add and manage your payment methods Register your VIA-T View invoices for purchases made through the app Review and manage your pending procedures View your favourite car parks and purchases Choose the language of the app Activate and deactivate push notifications View legal information Close session

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  • What can I do if I have already purchased a product of days and have a double charge for access with VIA-T?

    You must send us an e-mail to: atclientesaba@sabagroup.com indicating your registration number, VIA-T number and the reference of the web purchase.

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  • What can I do if I have VIA-T and I have bought a product of days on the website?

    You must remove the VIA-T from the car and access the car park using the chosen access method (QR or number plate).

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  • What happens if my stay exceeds the purchased product?

    Before leaving the car park you must call us through the ATM's intercom and pay for the additional minutes according to the regular rate.

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  • What hours does the Diurnal Multiday?

    The Diurnal Multi-Day product will be valid only in the time slot from 6am to 10pm on the day or on contracted days.

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  • What hours does the Multiday 24H?

    The Multiday 24h covers the 24 calendar hours of the day or days you have contracted

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  • What payment methods can I use online?

    You can pay for your online purchases by credit or debit card.

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  • What products can I buy through the app?

    You can purchase the following products: Multidía 24h and Multidía Diurno from 6h to 22h for stays from 1 to 30 days. Weekend ( weekends at train stations) VIA-T Credit

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  • When will I start to receive VIA-T receipts?

    Receipts for payments made using VIA T will become available to you once 48 hours (working hours) has elapsed. This period is from when you’re done registering for the service or once your parking is up. You will receive an email the day after making the payment if on a business day and, if during holidays, the receipt will be delayed until the next business day.

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  • Where can I check the invoices for my web purchases?

    - Multiday, Weekend and VIAT Balance - will be sent by postal mail to your address. - Season Ticket - you can check them in your personal area "My Saba".

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  • Where I can check the facilities of a car park?

    You will see icons describing all the services available on the information page of each car park.

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  • ¿Cómo puedo dar de baja mi abono?

    Puedes dirigirte a tu parking a formalizar la baja, y te facilitarán un formulario para tal efecto. En caso que no encuentres personal del parking en ese momento, puedes enviarnos un e-mail a: atclientesaba@sabagroup.com y te haremos llegar el formulario de baja para que lo cumplimentes. Te recordamos que para que la baja tenga efectos a partir de primeros de mes, debes notificarnos antes del día 25 del mes anterior.

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  • ¿Cómo puedo solicitar mis recibos VIA-T anteriores a mi registro en el plan de bonificación?

    Si necesitas recibos anteriores, debes enviarnos tu solicitud al e-mail: atclientesaba@sabagroup.com indicando el parking donde has estacionado, fechas cuando has aparcado y el nº de VIA-T ( 16 dígitos ) con el que has realizado el pago.

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  • ¿Cómo puedo tener los recibos de pago de mi VIA-T?

    Para obtener el recibo de cada aparcamiento pagado con VIA-T, debes registrarte en My Saba como cliente y registrar tu VIA T en el apartado "Mis métodos de acceso"..

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  • Can I buy season tickets from the app?

    No, at the moment it is not possible to purchase season tickets via the App. Only via the website or at the car park.

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  • ¿Puedo comprar un abono en el parking?

    Sí, puedes dirigirte al parking donde desees ser abonado para formalizar el alta, con la fotocopia del DNI, el número de cuenta para hacer la domiciliación bancaria y fotocopia de un recibo o libreta del banco donde conste tu titularidad del número de cuenta. Firmarás las normas de uso de abonado, el documento SEPA de autorización de pago y te facilitarán una tarjeta de acceso a las instalaciones. Si no encuentras a personal del parking en ese momento, puedes enviarnos la documentación y el tipo de abono que te interesaría al correo electrónico: atclientesaba@sabagroup.com.

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